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Publication

TDOT Hot Line Gets Mostly Polite Calls About Road Work

Author/Presenter: Edwards, Holly
Abstract:

‘Hey, how y’all doin” Hey, ‘preciate y’all workin’ so hard and carin’ enough to hear our complaints. I just want to know when 840 is gonna be done. … Bless you and keep up the good work.” This call is among about 500 messages that have flooded the Tennessee Department of Transportation’s new toll-free hot line since it was started Monday. Although the vast majority of the recorded messages describe specific concerns or complaints, about one-fifth are angry, profanity-laced messages lambasting the department. Transportation officials are surprised by the polite tone of most of the calls.

Source: The Tennessean
Publication Date: October 2, 2003
Notes: The Clearinghouse has a copy of this item.
Publication Types: News and Other Non-research Articles
Topics: Public Relations; Road Construction

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