Incident Management: Process Analysis and Improvement, Phase 1: Review of Procedures

This working paper examines the process for managing incidents on highways, as it is applied in Los Angeles County. The examination is based on interviews with various agencies, including law enforcement, state highway department, coroners office, and LA County MTA Freeway Service Patrol, along with direct observation through ride-alongs. Follow-up work will quantify the benefits of improved incident management, through analysis of freeway performance and response characteristics during incidents.