Customer Driven Construction in IllinoisAbstract:
The Illinois Department of Transportation (IDOT) recently completed an innovative reconstruction project using methods that reduced construction time and minimized motorist delays. IDOT combined multiple projects into one continuous segment and considered the effect of construction on its customers. The combined project strategy limited construction-related delays to one summer instead of several. Through brochures and real-time information signs, motorists were advised of delays and alternate routes. These efforts greatly reduced the effect on businesses, local communities, and the 35,000 plus motorists using this stretch of I-57 each day.