Using Social Media to Inform the Public – Caltrans News Flash #188

The implementation of social media has changed the game for public service, especially at the California Department of Transportation (Caltrans), where public information officers use social media (namely Facebook and Twitter) to provide breaking traffic alerts, road closure and chain control information, the stories of the hard-working maintenance professionals and much more. Join Public Information Officer Thomas Lawrence for a behind-the-scenes look at how Caltrans utilizes social media to benefit the public and motorists.